We're committed to making sure you are happy with your purchase. If the items you ordered are not what you expected, you are free to return it within 30 days of your purchase date, no questions asked. We keep things simple because we know what it’s like to be in your shoes. When we purchase from online companies, we expect a simple return policy that does not confuse or frustrate us.
So how can we do this? The answer is easy. We take great pride in our merchandise and are very confident that you will fall in love with our products just as we have. That said, we can deal with a few outliers that happen to be returned.
While it disappoints us to know that you are not completely satisfied with your purchase, we will do everything we can to ensure you have a smooth return process. Just email firstname.lastname@example.org and we'll be happy to help out!
Shipping charges - Customers are responsible for shipping costs back to Wildbaby.com. If you received free shipping on your order, we will give you a 100% refund minus a $6.99 shipping charge.
Receiving your refund - Wildbaby.com does not charge restocking fees. You will receive a full refund to the credit card or Paypal account originally used.
If your item (s) was damaged during shipping, there are missing or incorrect items, we must be notified within 7 days to correct the issue.
Email email@example.com with your order number and a description of the problem. For damaged items, be sure to include a photograph to assist us in processing the claim. Once the above has been done, an RMA number will be issued and a shipping label will be sent for your return. Upon receiving the returned item, a replacement product will be sent.
Replacements cannot be issued without an RMA number being assigned first. The sooner you notify us the better. Our window for filing insurance claims is limited to 10 days, which means we are unable to refund or replace damaged or missing goods if notified after 7 days.